Last updated: November 2026
1. Who we are
This policy explains how Ways Mills Agroforestry (“we”, “us”) collects, uses, shares and protects personal information when you visit www.waysmillsagroforest.com, create an account, place an order, or contact us. We follow Quebec’s privacy laws.
2. What we collect
Order and account information: Name, billing and shipping address, email, phone number and order history.
Guest checkout and accounts: Customers can place an order as a guest or create an account. For guest orders, we collect only the information needed to process and deliver the order, and we keep the order record for the period in Section 7 (below). For customers who create an account, we also store a username, a password (in encrypted form), saved addresses, saved payment methods, and order history. Account holders can view and update their account details at any time from their account page.
Payment information: Card details are entered into secure payment fields at checkout. Payments are processed by WooPayments. Card details are not stored on our website. We keep a record of the payment, including the card type, the last four digits, the amount and the transaction reference.
Delivery and pickup information: The address or pickup details needed to fulfill an order.
Communications: Messages sent to us by email or phone.
Comments and reviews: The content a visitor or customer posts, along with their name, email, IP address, and browser information, which our website records when a comment or review is submitted.
Technical information: IP address, browser and device type, pages visited, and referring website, collected through server logs and cookies.
3. How we use customer information
To process and deliver orders, arrange pickup, and provide customer service; to manage customer accounts; to process payments and prevent fraud; to meet legal and accounting obligations; and to keep our website secure and working properly.
We collect only what is necessary for these purposes.
4. Consent
We ask for consent in clear language, separately for each purpose, such as optional cookies. Consent is not a condition of a purchase unless the information is needed to complete it. Customers and visitors can withdraw consent at any time by contacting us, though this may limit what we can offer (for example, we cannot ship an order without a delivery address).
5. Cookies
Essential cookies are required for the shop to work. Others are used only with the visitor’s consent, which can be given or refused in our cookie banner.
6. Where customer data is sent
We do not sell personal information. We share it only with service providers who need it to work for us, under agreements that require them to protect it. These include payment processing (WooPayments), shipping carriers (Canada Post), and website hosting and maintenance (WordPress).
7. How long data is kept
Guest orders: Indefinitely, for accounting purposes.
Account information: Indefinitely, or until the customer requests to close or delete the account.
Comments: Indefinitely, until the author or we remove them.
8. Security
We use reasonable safeguards, including encrypted connections (https), access controls, and regular software updates. If a confidentiality incident presents a security risk, we will notify the affected individuals as the law requires.
9. Rights of customers and visitors
Customers and visitors may ask us to:
Confirm whether we hold personal information about them and give them access to it, and/or delete their information or stop disseminating it, where the law allows. Customers with an account can access and correct much of their information from their account page. For anything else, or for guest orders, requests should be sent to information@waysmillsagroforest.com.
10. Changes to this policy
We will post any changes on this page and update the date above.